1 How to register?
A: You can register yourself to become our member, which is free of charge. Whatever you have filled will be protected properly. We provide relevant service upon you information. After your successful register, you may log in and order our products online immediately.
2 Can I change what I have ordered into other jewelry?after placing an order online?
A: Yes you can, but you need to notify us before you remit! You also need to provide the ID of the jewelry before and after updating. We shall send e-mail to you the new ID for you to confirm .And we have to recalculate the delivery charge because the jewelry weight may be different.
3 How to pay?
A: (1) For sample order or small amount orders.
paypal , credit card and west union (sample orders or order less than 500USD)
(2) Bank account transfer ( for large amount wholesale order)
please contact live support or send email inquiry to webdresses@hotmail.com
4 What should I do if the goods arrives damaged?
A: if your order has been damaged when you receive it, try to take a photograph of the package and ask for reimbursement. In this case, please contact our customer service as promptly as possible.
A: They are all high quality with nickel free ,lead free ,allergy free and color fast , 925 silver jewelry usuall marked 925 ,Tungsten Exceed 85%.Titanium 99.99%.
6 Do your company send free samples?
A: We are afraid not. We couldn't send free samples. You are welcome to place a trial order to test the quality of our products.
7 How long dose it take to deliver the goods to our customers?
A: Your order should reach you within 6-10 workdays after paypamt via DHL,UPS ,TNT or EMS.
8 If I want wholesale, can your company give me a discount?
A: Of course we give you a discount upon your order. The more you order，the more discount you will get. If you need more information about our specific discount policy, please contact our customer service by email.or check the wholesale discount in our site .
9 Is the price expressed on your website as US Dollar?
A: Yes, but you can pay by Pounds, Euros with the same value.
10 .Do you offer customized making?
A: Yes. You are welcome to send our customer service an email to give the detail of your special requirements.Titanium and Tungsten ring are avaible for custom order.make sure produced exactly as your own size.
11 Is there any sum or quantity limit?
A: Since larger order can help you save carriage, mini order only $50. As we know, the less your sum is, the more expensive your freight will be, you are encouraged to place an order of over $100. Enjoy Free shipping.
12 Whether does the customer need to pay the customs duty?
A: No.All our customer only need pay the jewelry amount .and order over $100 free shipping .
13 Can the necklace be lengthened or shortened?
A: Generally, our jewelry are made according to international standard size. Necklace is usually with the length of 16.5 to 17 inches ,and most of our necklace with a extention chain.
14 how soon dose your company make the delivery after confirming the remit?
A: You usually can expect your package within 6-10 workdays after your payment if everything in stock,and if custom order need 6-10 workdays production period ,then 3-5 workdays for shipping .
15 Are the pictures the same as your real jewelry?
A: All jewelry pictures are made under the natural light, and uploaded online without being processed. They are nearly the same as the real jewelry.
16 .Can I pay part of the remit first, and then the rest after receiving the goods?
A: We are afraid not. On the one hand, divided payment will only increase unnecessary bank fee for you. On the other hand, we are a company with a good reputation established around the world. If you are not so confident in shopping at our store, you are suggested to place a small order for the first time. After you confirm our credit, we may set up long-term cooperation with each other.
17 If I have question which you online service can not answer me immediatedly. What should I do?
A:You can email :webdresses@hotmail.com,list all you questiones.and you name ,country , TEL.Our Jewelry department manager will give you special quickly response within 24 H.make sure help you out.in soonest possible.
